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Paul Levy is CEO of Beth Deaconess Medical Center in Boston, USA
Digging one's self into a Texas-sized hole
08/02/2012 03:31 AM
It has been some time since I have provided an update about the sad situation at Parkland Memorial Hospital in Dallas.  You may recall that after a hospital-wide inspection last summer, CMS issued a decision that Parkland no longer qualified for Medicare funding.  To stay open, an understanding was reached that the hospital would engage an external consultant to conduct an objective safety review.

As reported in the Dallas Morning News:

Parkland spent nearly $7 million hiring New York-based Alvarez & Marsal Healthcare Industry Group.

Parkland’s interim chief executive, Dr. Thomas Royer, said last month that the monitors’ report would be released. “After CMS approves the report, it will become public,” he wrote in the Jan. 23 issue of Parkland Now, an employee newsletter.

But the News reported today that the hospital's board has voted to keep the report under wraps, "citing a fear that it could be used against the embattled public facility in court."

I don't know what legal challenges might come out of the issuance of such a report.  Anybody who is pursuing a malpractice case already has full discovery rights to clinically relevant information, and I am guessing this report would be highly likely to be deemed "clinically relevant" by a judge.

Is the board worried that issuance of the report might prompt new malpractice case?  Given all of the adverse publicity to date, it is easy to imagine that the malpractice plaintiff bar has already scoured the city for likely cases.

The board's lawyer is quoted by the News as saying that it was his job “to make sure that we protect the institution, protect the taxpayers of Dallas, protect our patients by protecting our resources.”  Well, I guess so, but that horse seems already to have left the barn.  The only way to protect those three parties at this point is to be fully transparent with regard to the hospital's problems.  How else might you enable the doctors, nurses, and other staff to have the advantage of the consultant's report, to evaluate it and to use its most helpful conclusions to help direct future process improvement efforts?  If the report stays in the closet, the money paid for it will truly have been wasted.  Who is protected then?
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Huskies are top dogs in entrepreneurship
07/02/2012 03:22 PM
More and more colleges and universities are promoting themselves as hotbeds of entrepreneurship, creating courses and even degree programs in this field.  I think one measure of the fertility of a college campus for this discipline is the extent to which the students take it upon themselves to create a club to support potential and budding entrepreneurs in their midst.

In that regard, I want to pay tribute to one local entrepreneurship club, at a university that might surprise some of you who immediately think of the Ivy Leagues or high technology schools.  In a recent ranking by FledgeWing, the Northeastern University Entrepreneurs Club was listed as number six in the world.  Among other things, the club holds Get Togethers, which attract over 100 students every week and involve a C-level executive speaking, a hands-on skill building activity, networking, and giving everyone in the room a free dinner.  It also helps students find courses by endorsing those helpful in this field.  Its Entrepreneurship Immersion Program connects growing companies with an enthusiastic student panel through a semester-long partnership:

The EIP enables students to develop business partnerships and cultivate potential job opportunities while providing businesses with contemporary knowledge and opinion through multifaceted student critique and analysis.

Club president Greg Skloot is grateful to the University for the financial support offered by various departments.  He is quick to share credit for the success of the club with his schoolmates.  Greg, though, has noticed that a fast-growing and busy organization like this needs structure and a sensible reporting system.  But he also knows that part of his job is to develop the next generation of leaders:

I give younger members of my team leadership opportunities as soon as they prove themselves capable of doing quality work and collaborating effectively in a team environment. The more opportunities that you give your team to manage, the better managers that you will have to work with.

The Northeastern model is one that could be useful to students in  many college and universities.  Perhaps Greg's next entrepreneurial venture should be to write a book about his experience at NU and go on the circuit as a speaker and consultant to help spread the concept.
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Gisele misses the ball
07/02/2012 01:21 PM
I suppose we can understand why a supermodel, who lives in the dog-eat-dog world of fashion design, would blame someone other than her husband for the Patriot's loss against the Giants in this last weekend's Super Bowl match.  We can understand her loyalty to her man.  But she sure does not understand how to create effective teams. And she probably also doesn't understand how her remarks could potentially undermine the leadership role of the man she so clearly wants to extoll.

As reported in the New York Post:

Gisele Bundchen ripped into the Patriots receivers for the failed plays she believes cost her quarterback husband Tom Brady a fourth Super Bowl ring.

The Brazilian supermodel was caught on camera lambasting No. 12's teammates after Sunday's game in Indianapolis.

"You [need] to catch the ball when you're supposed to catch the ball," she is heard saying. "My husband cannot [expletive] throw the ball and catch the ball at the same time. I can't believe they dropped the ball so many times."

Maybe a futebol analogy would help this person understand.  When a striker misses what would be the game-winning shot in the last minute of a soccer match, if you blame that person you have ignored the role of the entire team over the previous 89 minutes.  Why did the defense fail to keep the other team from scoring?  Why weren't there more shots taken by our team earlier in the game?  Why did some players let up during earlier stages of the game?  Why didn't the coach spend more time working on certain skills, tactics, and strategy during practice sessions?  And so on.

In this 60-minute Super Bowl game, there were many opportunities to have achieved a different result, but it just didn't happen.  There has to be one winning team and one losing team.  When you win, you enjoy the moment, knowing you were lucky sometimes as well as good.  When you lose, you hate the result, and you relive every moment that could have made a difference in the score.  What you don't need is someone who does not understand team dynamics assigning blame to individuals.

Bradley's teammates apparently feel betrayed by Gisele's words, with a source saying, “It's like knocking someone when they are down."

Let's hope they can find it in their hearts to be more understanding than she was.  Knowing this team, its coach, and its owner, I am confident they will be.

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The virtues of peer-to-peer assessment
06/02/2012 08:34 PM
Daniel Hudson, Chistine Holzmueller, Peter Pronovost, and others have published an article entitled, "Toward Improving Patient Safety Through Voluntary Peer-to-Peer Assessment."  It is in the American Journal of Medical Quality where, regrettably, only the abstract is available without paying:

Health care has primarily used retrospective review approaches to identify and mitigate hazards, with little evidence of measurable and sustained improvements in patient safety. Conversely, the nuclear power industry has used a prospective peer-to-peer (P2P) assessment process grounded in open information exchange and cooperative organizational learning to realize substantial and sustainable improvements in safety. In comparing approaches, it is evident that health care’s sluggish progress stems from weaknesses in hazard identification and mitigation and in organizational learning. This article proposes creating and implementing a structured prospective P2P assessment model in health care, similar to that used in the nuclear power industry, to accelerate improvements in patient safety. 

The article notes that there has been a lack of progress in patient safety, merely 1% between 2000 and 2005, despite major efforts by many advocates and participants.  Health care also lacks safety-related performance measures in most clinical areas. "Most errors result from good clinicians working in complex and hazardous systems."  Thus, we need to recognize the fallibility of people redesign systems and the manner in work is done to "anticipate and mitigate inevitable human error."

The authors note that other high-risk industries have recognized similar patterns and have put into place more effective strategies for mitigating them.  I discussed the airline example below.  These authors suggest looking at the nuclear power industry as another example:

Health care’s marginal improvement in patient safety contrasts sharply with the remarkable success observed in the nuclear power industry. After devastating nuclear accidents, this industry implemented a voluntary and proactive peer-to-peer (P2P) assessment program to improve plant safety and reliability throughout the world.

Where health care falls short is its approach to identifying "latent factors" that can provoke or create weaknesses in system defenses. "When latent factors combine with unintentional slips or lapses or with intentional acts that bypass safeguards, an accident can cause an adverse event."  But latent factors can be identified in advance and systems can be redesigned before adverse events occur

One approach to this is to engage in peer review, but the kind of peer review that occurs in health care is "grossly inadequate" to this task.  That is the case because of the methods used but also because of the context of such reviews:

Inevitably, most physicians associate “peer review” with aspersions of negligence, misconduct, or malpractice and feelings of blame, shame, and fear. This culture has promoted an atmosphere where there is a fear of judgment and humiliation rather than one conducive to learning, improving, and protecting patients.

So the authors instead propose a structured peer-to-peer ("P2P") assessment process to supplement the usual case reviews that take place in hospitals.  The necessary conditions for success of such a program would take some work to put in place, but they would include establishing or identify organizations that could coordinate and oversee an independent, confidential, and external P2P assessment process; developing validated tools and a reliable process; and establishing a training model and training peer evaluators.  Of course, a sustainable funding model and cooperation from hospitals would be necessary.

This is all good stuff, but there is one thing that the authors might have missed.  They note that peer evaluators potentially would have to devote valuable time to P2P assessment activities, time "away from work" that might be a major barrier.  I would urge them to restate this.  It would not be time "away from work," in that the insights gained by participating in a P2P process at another hospital would inevitably bring benefits to the evaluators' home institution as well.  Doctors often spend time out of hospital delivering and hearing professional papers.  Certainly, the P2P activity could be determined to be equally valuable if hospital chiefs of service and other physician and nurse supervisors rewarded participation in the same manner they reward travel to conferences.
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